Questions buyers ask

We supply Citycoco, delivery scooters and 4WD off-road electric scooters, three- and four-wheel mobility scooters, foldable scooters, and lithium batteries and parts alongside scooter orders.

Often a version already exists, like the X20's three motor versions or the CP9's 25 km/h EEC CoC version. Battery capacity, motor and other parts, throttle, colour, logo and packaging can also be discussed. Each change is confirmed in writing before production, and only when it can be built. OEM, ODM and customisation

Yes. If you have no model in mind, we can suggest what is selling most in our range. That is supply-side experience, not a forecast of sales in your market. Choosing a model for your market

They are as stated on each product sheet, and some sheets leave lines out. The configuration for your order is confirmed before production and written into the PI. When two prices are compared, we check battery, throttle and other parts first. Configurations and spec sheets

It depends on the model. Some sheets state one, for example a reference MOQ of 10 units for the 4WD 4×1500W. We confirm it per model rather than quote one figure for everything.

A commercial buyer can start with one paid sample, and we do not ask for a promise of future orders. That does not mean every product ships in single units on bulk orders.

No. First-order size and import experience do not decide whether we work with you. If you can arrange import, yourself or through a forwarder or agent, we work with you the same way. Before your first import

Battery capacity, motor and other parts, throttle, colour, logo and packaging can be discussed. Each change is checked against the model, quantity, cost and production conditions before it is confirmed. Structural changes and new development are not assumed to be possible.

Logo and packaging are among the changes we can discuss. Whether it is possible, and on what terms, depends on the model and quantity. OEM and ODM customisation

We tell you which part cannot be done and suggest a reliable alternative where there is one. We continue only if you accept the adjusted plan. If there is none, we say plainly that we cannot take it on, rather than promise something unchecked.

Earlier orders are a reference, but every order reconfirms its configuration, repeats included. Nothing is produced on the assumption that it is the same as last time. Private label and custom configuration

No. You decide. Buyers who already know the product can go straight to an order. Samples are usual for a model that is new to you, or a custom version.

We confirm the model and sample configuration, check that your forwarder can carry a lithium-battery scooter, and confirm the sample price and payment. Once the agreed payment arrives, the sample is built and checked, we confirm it with you on photo and video, and it ships as agreed. You test it and decide whether to continue. How samples work

Yes. A target sample can be made first, which we confirm with you on photo and video, and which can be sent to your country for testing when needed. Development sample costs and order are agreed per project; development is not free by default. OEM, ODM and customisation

No. A paid sample asks for no promise of future orders. Sample terms also do not carry over to bulk orders automatically.

Four things: your destination country, the model, the configuration and the expected quantity. Most importers buy to resell, so we only ask about use when it is a rental or other special case.

Yes. We first quote on a base configuration, usually with a picture, the motor, the battery and the price, marked as a reference. It is a starting point, not the final order.

No. Samples are usually quoted at the EXW price. A stated quantity is priced at that quantity, and a full container such as a 40HQ is usually quoted FOB Ningbo.

We do not promise the lowest price. A quote is for the scooter as configured, so when two prices differ, check the battery, throttle and parts behind each one first.

A common arrangement is a 30% deposit and the balance paid before shipping. It is not fixed for every order: each PI, the proforma invoice, sets the actual terms.

Yes. You place the order with us, and the same contact follows it through delivery and after-sales. How the company works

After you confirm the PI and pay the deposit, production starts to the PI.

It depends on the model and the quantity. Some sheets state a reference, for example 30 days for 40 units on the 4WD 4×1500W. We confirm lead time on each order.

Yes, at the points that matter: progress and expected completion, anything you need to confirm, readiness to ship, and straight away for anything that affects configuration or timing. Not on a fixed daily or weekly schedule. Quality checks

Yes. Units are checked for appearance, that parts are complete and working, and that there are no obvious marks or scratches.

Lithium-battery scooters travel as dangerous goods. We prepare the dangerous-goods export with your forwarder and provide the lithium battery transport documents available for the product. Lithium shipping support

Before a sample ships, we confirm with you that your forwarder can carry a lithium-battery scooter. Not every forwarder can, so this comes before payment for the sample. Read the sample article

Certificates we can provide include CE, EEC, LVD and RoHS. Copies are sent on request.

You do, yourself or through a forwarder, import agent or other partner. Either counts. We supply the product, with its configuration, samples, export documents and the container.

You tell us your local technical and document requirements; we check whether the product can be built to them and provide the real documents available. We do not claim every scooter meets every country's rules. Vehicle class, power and speed, homologation, registration and the customs code all need confirming for your market. Adding electric scooters as a category

Not automatically. Being able to build or import a scooter does not mean it can be registered, sold or ridden everywhere in your market. That check sits with you, and it comes before the choice of model.

Tell us before production or shipping continues. Major changes are confirmed early, in both directions.

Often, yes. We estimate the load and agree a mix of models, batteries and parts with you to use the space well, including different product lines. Whether a specific mix works depends on the products and packing, and is confirmed for each order. How we plan a mixed container

It is different for every model, so we never carry one model's figure over to another. Product sheets give, for example, 128 units of the Citycoco X20, 75 of the VISTA, 50 fully assembled Q5 and 42 of the 4WD 4×1500W.

For FOB orders, your forwarder books the shipment. We provide the documents and plan the loading. FOB is not door-to-door delivery.

Send us the fault details, with photos or a video. We diagnose the problem, suggest a fix, agree how to handle it and arrange the parts. Costs and handling are agreed case by case. Spare parts and after-sales

For small problems on existing customers' orders, we often send small parts free by courier. That is not a lifetime free-parts policy, a fixed response time or a warranty period for every product.

No. Repairs happen locally. We handle diagnosis and parts from Yongkang and do not run an overseas service network or offer on-site repair.

Yes. Spares can be packed into the same container as the scooters. Tell us your models and we suggest which parts to keep; how many is your decision.