Quality checks

Quality starts with what was agreed: a clear record of the configuration, a sample you approved, updates at the points that matter, and a check of appearance, parts and operation before the scooters ship.

Finished Citycoco

Citycoco X20, studio photo — The choices an X20 sheet leaves open, written down as one order would fix them. Prices are never shown on this site.

Every order starts from a written configuration

The model, configuration, quantity, price and terms are set out in the PI (proforma invoice). The order is built to the PI, so that is the record everything later is checked against.

One model name often covers several machines. The X20 sheet alone offers three motors, two wheel sizes and a speed that follows the motor. Until each of those is written down, "the X20" is not yet an order.

How the record is kept

Every change is checked before we confirm it to you in writing.
Battery, motor, throttle, colour, logo and packing can be discussed.
Structural changes and special development are never assumed possible.
Repeat orders are reconfirmed. Earlier orders are a reference only.

Nothing is produced on the assumption that it is the same as last time, and nothing you have confirmed is changed without asking you. Configurations and spec sheets

A 4WD stand-up model ridden outdoors. A new sample is shown to you on photo and video before it ships.

For a new model, the approved sample is the reference

When a model is new to you, custom, or new to our range, the sample comes first, and what you approve is what the order is held to.

Confirm the sample configuration
Model and configuration agreed with you, as for an order. For new or custom models a target sample can be made first.
The sample is built and checked
It goes through the same check as an order before anything is sent.
You see it on photos and video
We confirm the sample with you on photos and video before it ships.
Tested in your country when needed
A sample can be sent to your country for testing. Your approval is the standard, not ours.
The approved sample becomes the reference
The bulk order follows the configuration you approved and that is written into its PI.

A sample shows whether a model is built to your requirement; real orders then show quality, timing and how problems are handled, one order at a time. A paid sample asks for no promise of future orders; development costs are agreed per project.

During production, updates come at the points that matter

After you confirm the PI and pay the deposit, production is scheduled to it. On mixed orders, models, batteries and parts are timed to be ready together.

Citycoco on the assembly floor — Assembly floor

Citycoco frames lined up — Frames waiting for assembly

Finished Citycoco in several colours — Finished units in several colours

M4 folding scooters on an assembly line, with parts being fitted — M4 folding scooters on the line

Updates follow the order's key points, not a fixed daily or weekly report. If a condition you agreed has to change, it is confirmed with you before production or delivery continues, and recorded clearly.

What photos and video can show, and what they cannot

These are product photos from our model files. They are the same kind of material we use to show you a scooter before it ships.

Citycoco X20, front three-quarter view — X20, studio

Citycoco X20 from above — X20, from above

4WD 4x2000W seated off-road scooter outdoors — 4WD 4×2000W, outdoors

Citycoco X7 Plus from the side — X7 Plus, side

Delivery scooter Q5 from the side — Q5, side

What they can show

Appearance, colour, finish and the parts fitted.
The scooter running, on video.
A new or custom sample, confirmed with you before it ships.
Whether what was built matches the configuration you agreed.

What they cannot prove

Real range or battery capacity. Neither is part of the check before shipping.
How the scooter holds up in your market's use. That is what a sample test in your country is for.
That a document applies to the exact product you are buying. Documents are checked per model.

Before the scooters ship

Units are checked for appearance, parts and operation before they ship. The aim is simple: every scooter leaves in good condition.

Appearance
The whole scooter, as it will be unpacked.
Parts complete
Every part present and fitted.
Parts working
Each part operates as it should.
No visible damage
No obvious marks or scratches.

What this check does not cover

A test ride of every unit, or a measured range or battery capacity per scooter.

Rows of finished Citycoco on the production floor — Finished units on the production floor.

When something is not right

Ordinary problems happen: a part runs late, a change is not possible, a fault turns up after delivery. What we will not do is know about a problem and say nothing.

Before shipping

Anything that affects configuration or timing, you hear straight away.
Nothing you confirmed is changed without asking you.
If a key requirement cannot be met, we tell you which part, and suggest a reliable alternative where there is one.
You decide whether to continue. If there is no workable option, we say plainly that it cannot be done now.

An import limit or a transport failure that one side knows about must be raised before production and delivery continue, not after the costs are spent.

After delivery

You send the fault details, with photos or video.
We work out the cause.
We suggest a fix and agree how to handle it.
We arrange the parts needed.
Costs are agreed case by case.

Repairs happen locally; we do not run an overseas service network. Spare parts and after-sales

Questions about quality

If yours is not here, send it with the model you are looking at.

What is checked before shipping?

Appearance, that every part is present and fitted, that each part works, and that there is no visible damage. Samples for new or custom models are also confirmed with you on photos and video, and can be sent to your country for testing.

How often will I get production updates?

At the key points: progress and expected completion, anything you need to confirm, and shipping preparation. Problems that affect configuration or timing come straight away. There is no fixed daily or weekly report.

My repeat order is the same model. Is it produced the same way?

Only after the configuration is reconfirmed for that order. The earlier order is a reference, not an instruction.

Is range or battery capacity tested on every scooter?

That is not a step we promise. The check before shipping covers appearance, completeness, operation and visible damage. Range and battery figures are as printed on the spec sheet.

Tell us what you need

Tell us the model and your destination country. We reply with the configuration, a reference price and what to check next.

Email: v@gyscooters.com
WhatsApp: +86 134 2904 8698

The person who replies is the person who follows your order through to after-sales.