By courier
For small problems on existing customers' orders, small parts are often sent free by courier.
Often, not always: it is not a lifetime free-parts policy, and costs on other cases are agreed case by case.
After delivery, the same contact
When something fails, you send the details to the person who handled your order. We work out the problem, suggest a fix and arrange the parts. Repairs happen locally, in your market.
Citycoco spare parts laid out
What a Citycoco is built from
Parts are photographed laid out and numbered, like these. They are the same parts we supply when one of yours needs replacing.
Electrical
Battery, controller, charger, junction box, alarm, front light
Controls
Throttle, brake levers and brake system, handlebar, mirrors
Chassis and wheels
Frame, front fork with suspension, front tyre with hub, rear tyre with motor, brake discs
Body
Front and rear fenders, seat cushion, pedal leather, foot support, seat bracket, head parts
Part names as labelled on these photos. This is not a parts catalogue or a stock list: parts are matched to your model when you need them.
Spares can travel with the scooters
Spare parts can be packed in the same container as the scooters, in the space that would otherwise go unused. Tell us which models you are buying, and we suggest parts to keep in stock for them.
- No separate shipment
Parts that ride in the container you are already filling do not need their own transport later.
- Matched to the order
The suggestion follows the models and configuration of that order, not a generic kit.
- Your call
Which parts and how many is your decision. We suggest; you know what fails in your market's use.
There is no fixed spare-parts list and no promised quantity. How spares fit into a mixed container
What to send when something fails
A fault can only be judged from what can be seen. The more of this you send in the first message, the fewer rounds of questions before a fix.
Fault detailsSend by email or WhatsApp
- ModelThe model name, and your order if you have it.
- ConfigurationBattery, motor and anything changed for your order.
- What happensThe problem in your words: when it started, when it shows.
- PhotosThe part concerned, and any label on it.
- VideoA short clip of the fault happening, if it can be filmed.
From your video to a diagnosis, and back
We do not guess at a fault from a distance. The photos and video you send are checked against the model and configuration of your order, and the fix follows from that.
- You send the details
Model, configuration, photos or video, and what happens.
- We diagnose it
The problem is worked out from what you sent.
- We suggest a fix
And agree with you how it will be handled.
- We arrange the parts
The parts the fix needs, confirmed against your scooter.
- Costs, case by case
Who pays for what is agreed for each case.
Confirming it is the right part
A part that looks right can still be wrong. Before anything is sent, it is checked against the scooter it is for.
- From the original order. We use your original order to identify the part, so you do not explain the scooter again.
- From that order's configuration. One model name can be built with different motors, batteries and wheels; the X20 alone comes with three motors. The right part follows what your scooter was built with.
- In the right finish. Body parts come in many colours and finishes, and are matched to yours.
- Not "fits everything". We do not claim a part fits every model. Parts for a scooter bought elsewhere are looked at case by case.
How parts reach you
Two routes, chosen for each case. Handling and costs are confirmed before anything is sent.
With your next container
Parts can be added to a container order alongside scooters, batteries and other models, so they travel in space you are already using.
Lithium batteries follow dangerous-goods rules in transport. Lithium battery export support
What is included
Repairs, and the service your customers see, happen locally in your market. This is what you get from us after delivery.
Included
- The same contact who handled your order.
- Diagnosis based on the photos and video you send.
- A plain answer when something cannot be fixed or supplied.
Not included
- A lifetime free-parts policy or a fixed warranty period.
- A fixed response time.
- On-site repair, an overseas warehouse or a service network.
Questions about after-sales
Something already wrong? Send the details below and say it is an after-sales case.
Are spare parts free?
For small problems on existing customers' orders, small parts are often sent free by courier. Other costs are agreed case by case; there is no lifetime free-parts policy.
Do you repair scooters in my country?
No. Repairs happen locally. We diagnose the fault, suggest a fix and arrange parts.
How fast will I get an answer?
We do not promise a fixed response time. A complete first message, with model, configuration, photos and video, is the fastest way to a fix.
Which spare parts should I order with my first container?
Tell us the models you are buying, and we suggest parts for them. The choice and the quantities are yours.
Can you supply parts for a scooter I bought elsewhere?
We would have to look at the specific case. We do not claim parts fit every model.
Tell us what you need
Tell us the model and your destination country. We reply with the configuration, a reference price and what to check next.
- v@gyscooters.com
- +86 134 2904 8698
The person who replies is the person who follows your order through to after-sales.