1Who we are
This website is operated by Yongkang GY Trading Co., Ltd, trading as GY Scooters, at Room 202, 2nd Floor, No.1,3,5, Huangcheng 18th Street, Huangchengli Village, Dongcheng Subdistrict, Yongkang, Zhejiang, China. We are responsible for the personal information collected through this website. You can contact Victor Liu at v@gyscooters.com about this policy or your information.
2Information we collect
When you contact us, we receive the details you provide, such as your name, company, email address, telephone or WhatsApp number, country, products of interest, quantity, timing, shipping arrangements, message and any attachments. Our website, hosting and security services may also process technical records such as IP address, browser information, pages requested and access times to deliver and protect the service. Please do not submit sensitive personal information or information about other people unless necessary and you are authorised to share it.
3How and why we use information
We use enquiry details to respond to requests, prepare quotations, discuss samples and orders, and provide after-sales support. Technical information helps us operate the website, prevent spam and abuse, and investigate security incidents. Where applicable data protection law requires a legal basis, processing may be necessary to take steps at your request before a contract, perform a contract, meet a legal obligation, or pursue legitimate interests in business communications and website security, subject to your rights. Where consent is required, we rely on your consent and you may withdraw it. We do not sell personal information or use it for bulk marketing without consent.
4Cookies and similar technologies
WordPress and our security services may use cookies needed for login, administration, security and saved preferences. If you save a cookie preference, it may be stored so that the website can remember your choice. We do not currently load optional analytics or advertising tracking scripts on public pages. You can manage or delete cookies through your browser settings; blocking necessary cookies may affect some functions. Links to external services are governed by those services’ own cookie and privacy policies.
5Service providers and international processing
Information is processed through our website hosting, enquiry storage, email delivery and security services as needed to operate the site and handle your request. Hostinger provides website hosting; WordPress stores website enquiries, FluentSMTP supports email delivery, and Wordfence supports website security. We may disclose information where legally required or necessary to establish or defend legal rights. We operate in China, and our providers may process information in other countries. Contact us for information about relevant processing locations and any safeguards applicable to your request. If you choose to contact us through WhatsApp or another external platform, that platform also processes information under its own privacy policy.
6Retention and security
We keep personal information for as long as needed to handle the enquiry, maintain the business relationship, fulfil orders and after-sales obligations, and meet applicable legal, accounting or dispute-resolution requirements. The period depends on the nature of the record, whether a transaction results, and any legal obligations that apply. Information no longer needed for these purposes should be deleted or anonymised. We use access controls and technical safeguards to protect information, but no internet transmission or storage system can be guaranteed completely secure.
7Your choices and rights
You may contact us to request access to, correction or deletion of your personal information. Depending on the law that applies, you may also have rights to restrict or object to processing, receive a portable copy, withdraw consent, or complain to a competent data protection authority. We may need to verify your identity and may retain information where the law permits or requires it. Withdrawing consent does not affect processing carried out lawfully before withdrawal. Providing enquiry details is voluntary, but without the information needed for your request we may be unable to respond or prepare a quotation.
8Contact and policy updates
For privacy questions or requests, email v@gyscooters.com. This website is intended for business buyers and is not directed at children. If you believe a child has provided personal information, please contact us. We may update this policy when the website or our practices change; the date shown above identifies the latest version.