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How to order

Six steps from choosing a model to after-sales. You decide whether to take a sample first or go straight to an order.

Citycoco rows on the production floor

Citycoco X20 electric scooter, side view
Every model page lists the figures from its spec sheet.

1Choose a model and tell us your market

Start from the catalogue: the line, the model and the version you want. Add your destination country and a rough quantity, and we can quote.

What helps us quote

  • The model, or the line you are interested in
  • The configuration you want: battery, motor, options
  • Colour, logo or packaging, if you want your own
  • Rough quantity and destination country
  • Batteries, parts or other models to combine in one order

Every quote is based on four things: your country, the model, the configuration and the expected quantity. Most importers buy to resell, so we only ask about use when it is a rental or other special case.

Citycoco scooters in several colours

2Configuration and quote

We confirm the battery, motor, throttle and options with you, then quote with the parts behind the price spelled out. The agreed configuration is written into the PI.

Citycoco in several colours

How each kind of order is quoted

  1. A sample

    Usually an EXW price.

  2. A stated quantity

    Priced at that quantity, not at the sample price.

  3. A full container, e.g. 40HQ

    Usually FOB Ningbo.

If a price looks high or low, check that you are comparing the same battery, throttle and parts. Price, MOQ, container quantity and lead time depend on the model.

3Sample first, or straight to an order

Your choice. A buyer who knows the product can go straight to an order; a new or custom version usually starts with a sample.

A rider on a 4WD off-road scooter

Route A: Sample first

  1. We confirm the model and the sample configuration with you.
  2. We check that your forwarder can carry a lithium scooter.
  3. We confirm the sample price and payment.
  4. The sample is built and checked; we show it to you on photo and video.
  5. It ships as agreed. You test it, and decide whether to continue.

A paid sample asks for no promise of future orders. For new or custom versions a target sample can be made first, sent to your country for testing when needed; development costs are agreed per project.

Assembly area

Route B: Direct order

  1. We confirm model, configuration, quantity, price and terms.
  2. We issue the PI (proforma invoice).
  3. You confirm the PI and pay the deposit.
  4. Production starts to the PI.

A common arrangement is a 30% deposit and the balance before shipping. It is not fixed for every order: each PI sets the actual terms, and sample terms do not carry over to bulk orders automatically.

Citycoco on the assembly floor Citycoco frames lined up Packed materials on pallets

4Production and the pre-shipment check

Production runs to the confirmed PI. On a mixed order, the models, batteries and parts are scheduled to be ready together.

What we keep you updated on

  • ProgressKey production stages and expected completion.
  • Your decisionsAnything that needs your confirmation.
  • ReadinessCompletion and shipping preparation.
  • ProblemsAnything that affects configuration or timing, straight away.

Updates come at the key points, not on a fixed daily or weekly schedule. Nothing you have confirmed is changed without asking you. Before the scooters ship, their appearance, parts and operation are checked. Quality checks

A 4WD off-road scooter packed in a steel frame
A 4WD unit packed in a steel frame, ready for loading.

5Loading and handover

We estimate the load, agree the mix of models, batteries and parts with you, and arrange the loading.

Load figures from two product sheets (40HQ)

  • Citycoco X20128
  • 4WD 4×1500W42

For FOB orders your forwarder books the shipment. We provide the export documents, including the lithium battery transport documents available for each model. How we plan a mixed container

Seats and parts on shelves

6After delivery, and the next order

We stay your contact for problems, parts and repeat orders.

Seats and parts on shelves

When something goes wrong

  1. 1You send the fault details, with photos or video.
  2. 2We come back with a diagnosis.
  3. 3We suggest a fix and agree how to handle it.
  4. 4We arrange the parts needed.
  5. 5Costs are agreed case by case.

Small parts. For small problems on existing customers' orders, small parts are often sent free by courier. That is not a lifetime free-parts policy, a fixed response time or on-site service overseas.

Repeat orders. Earlier orders are a reference, but every order reconfirms its configuration. Nothing is produced on the assumption that it is the same as last time.

Your side and ours

What each of us takes care of in an order.

You. Your local market and sales channel; import, customs clearance and the local rules for your country; booking with your forwarder on FOB orders; local repairs, and feedback on how the scooters do.

Us. The scooters, their configuration and options, samples, production updates, the pre-shipment check, loading, export documents including lithium battery transport documents, and spare parts after delivery.

Questions at this stage

Do I have to take a sample first?

No. Buyers who already know the product can go straight to an order. Samples are for new models, custom versions or a first order.

What is the MOQ?

It depends on the model. Some sheets state one, for example a reference MOQ of 10 units for the 4WD 4×1500W.

Who books the shipping?

For FOB orders, your forwarder. We provide the export documents and arrange the loading.

Can the configuration change between orders?

Yes, and every order reconfirms it, repeats included. Any change is confirmed in writing before production.

All questions

Each step in more detail

Ask for a quote

Tell us the model and your destination country. We reply with the configuration, a reference price and what to check next.

WhatsApp
+86 134 2904 8698

The person who replies is the person who follows your order through to after-sales.

We reply with options, not a sales pitch.